Benefits for Service Partners
Residential installers will now be able to remotely monitor and manage customer unit settings across a range of parameters and datapoints, while swiftly diagnosing and resolving service issues.
- More installation capacity: Remote diagnosis and troubleshooting streamline the process, leading to quicker and more efficient resolutions, thereby minimizing onsite visits and boosting installation capacity. Currently, a significant amount of time is consumed by visits to units with incorrect settings. Additionally, DCS Residential can be employed for addressing faulty units as well.
- Cost Savings: Remote monitoring reduces the necessity for on-site visits and improves the rate of first-time fixes, and saves time and travel costs. Therefore, it enhances the cost-effectiveness of installer operations.
- Enhanced Customer Service: Installers can offer faster and better customer support by remotely monitoring their systems. They can respond promptly to customer inquiries, provide quick solutions, and offer a higher level of service.
Benefits for end-users
- Reduced Downtime: Quickly identifying and fixing issues minimizes system downtime.
- Cost Savings: Remote monitoring helps in identifying and addressing issues without the need for on-site visits. This reduces travel and service costs charged.
- Peace of Mind: Customers feel assured knowing their systems are remotely monitored, trusting that any issues will be promptly addressed, enhancing their overall experience
Product Features
- User settings - The ability to access user controls will enable installers to monitor and adjust settings remotely where issues arise due to setting errors, eliminating the need to make home visits.
- Field settings - Control over a comprehensive range of field settings also allows installers to finetune more advanced settings such as the allowance for fireplaces, the operation of Daikin’s ’intelligent eye’ technology and target room temperature correction to maximise home comfort levels
- Data capture and analysis - With 36 D-checker data points, plus the ability to view to two months data history, installers can monitor critical information for the residential units remotely. A new visualisation feature with new graphic display has been included to simplify trend analysis and enable faster problem identification. Often resulting in remote resolution. Where a site visit is required, being able to order the right parts in advance will increase the ‘first time fix’ ratio.
What is Stand By Me?
It is an after-sales platform that acts as a digital logbook to track the status of the installed base and gives opportunities for after-sales business.
By using SBM you
- Manage the warranty data
- Perform remote monitoring
- Manage the maintenance
- Log the Repair activity
- Have an overview of the orders
For further details on Stand By Me and other digital tools, please reach out to your local Daikin representative, who will provide you with available training sessions.
